Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of storstocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
V***n –
Me and my 3-yo niece loved it!
M***y –
This is a beautiful puzzle. It teaches lower case and capital letters, to boot. It’s great for kids who like puzzles.
S***a –
Pretty fun to do with my 4 yesr old.
C***e –
Great gift idea. My daughter had one like it and over the years I have given them as gifts at least twice.
L***n –
I bought this for my 3 year old niece. it is a bit challenging for her because she had to learn you have to put it together in alphabet order. But she enjoys playing with it.
B***a –
Really like this puzzle for my child. Peices are well made and interesting shapes. . Like the challenge of each peice fitting a little differently. For a child that doesn’t like puzzles… This one was a hit!
I***n –
Loved, loved, loved it. The 3 years old I got it for was able to complete it with some help. I loved that it has letters on both sides and with a little practice, kids figure out that one side has all capitals and the other side has all lower case. Great product!
B***t –
My experience is very positive with this very pretty, indestructible, puzzle. I think it is too hard for a child younger than 3; and too easy for a child older than 5. I was hopeful that my granddaughters would use the alphabet (printed on each piece) to put the puzzle together, but they didn’t. They followed the picture on the box.
E***y –
I bought the butterfly as a gift for a 5yo, so I haven’t played with it myself and neither has my son. I was told by the parents that their child enjoys the puzzle, though. I have used the Begin Again stegosaurus puzzle with my 5yo and he likes it a lot. These puzzles are more about problem solving, following directions and developing fine motor skills than they are about learning the alphabet, especially since most kids already know the alphabet before age 5. I do recommend keeping the picture that comes enclosed on the backside of the puzzle so the child can use it as a guide.